Common Inquiries

Our optical products come with a standard warranty of one year from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If you encounter any issues during this period, please contact our support team for assistance.

For added peace of mind, we offer an extended warranty option for up to three years. This option provides continued coverage for your products beyond the standard warranty period. It's a great way to protect your investment, especially in critical applications where uptime is essential.

To initiate a warranty claim, please contact our customer service department with your purchase details and a description of the issue. We will guide you through the claim process, which may include returning the product for inspection. Our goal is to resolve your claim as quickly as possible.

Please note that our warranty does not cover damages resulting from misuse, unauthorized modifications, or natural disasters. Additionally, normal wear and tear are not included. For full warranty details, please refer to our warranty policy documentation or contact our support team.